Privacy Policy

Who we are

VAERO is a travel design brand registered in Georgia. For privacy questions, data requests, or booking-related privacy concerns, contact us by phone or WhatsApp.

• Phone: +995 595 980 077
• Email: contact@vaerotravel.com
• WhatsApp: use the contact link on this page.

Information we collect

We collect information you choose to send to us when you enquire about a journey, contact us by phone or WhatsApp, or continue a planning conversation.

• Contact details such as name, email address, phone number, and WhatsApp number.
• Journey preferences such as destination, dates, group type, budget range, and notes you provide.
• Communication history needed to respond to your request and design an itinerary.
• Technical information such as device, browser, approximate location, pages viewed, and basic logs, where collected by hosting or security systems.

How we use information

• To respond to enquiries and communicate with you about possible journeys.
• To design, quote, book, and support private travel arrangements.
• To coordinate with trusted local partners, guides, hotels, transport providers, and operational suppliers.
• To improve our website, services, security, and client experience.
• To comply with legal, accounting, tax, fraud-prevention, and dispute-resolution obligations.

Legal bases and consent

Where privacy law requires a legal basis, we rely on steps taken at your request before entering a contract, performance of a contract, legitimate interests in operating and improving our travel services, legal obligations, and consent where required.

Sharing with partners

We share personal information only when reasonably needed to provide travel services, operate the website, communicate with you, or meet legal obligations.

• Travel partners and suppliers who need details to prepare or deliver a journey.
• Service providers such as website hosting, communications tools, payment, accounting, and operational software.
• Professional advisers, insurers, authorities, or courts where legally required or necessary to protect rights and safety.

WhatsApp and third-party services

If you contact us through WhatsApp or another third-party service, that service may process your information under its own terms and privacy policy. Avoid sending sensitive information unless it is necessary for your journey and you are comfortable using that channel.

International transfers

Travel planning often requires international coordination. Your information may be processed in Georgia, your country of residence, destination countries, and countries where our service providers or travel partners operate. We aim to share only what is necessary for the relevant purpose.

Retention

• Enquiries and planning conversations are generally kept for up to 24 months after the last interaction unless a longer period is needed.
• Booking, payment, accounting, and legal records may be kept for the period required by law or legitimate business needs.
• You may ask us to delete information, subject to legal, accounting, security, and dispute-resolution requirements.

Cookies and analytics

Our website should use only essential cookies or similar technologies unless we add analytics, advertising, or preference tools later. If we add non-essential cookies or analytics, we should update this policy and provide any consent controls required by applicable law.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent or complain to a data protection authority.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No website, messaging app, or email system is completely secure, so please avoid sending unnecessary sensitive information.

Children

Our services are intended for adults arranging travel. We do not knowingly collect personal information directly from children. If a journey involves children, information should be provided by a parent, guardian, or responsible adult.

Changes to this policy

We may update this policy when our services, legal requirements, or data practices change. The latest version will be posted on this page with an updated date.